The Querétaro City Council has set up a service centre at BLOQUE from July 12 to avoid trips to the Civic Centre during the construction of the Mexico-Querétaro train.
The municipal president of Querétaro, Felifer Macías, has ordered the opening of a new Municipal Service Centre at BLOQUE, the city's Innovation and Technology Centre. The measure aims to reduce traffic on Boulevard Bernardo Quintana, where the federal train project is being executed, and bring public services closer to residents in the northern area.
Procedures and services available from July 12
Starting this Monday, citizens will be able to carry out Civic Attention, City Council, Urban Development, Public Services, and Finance procedures at BLOQUE. The opening hours will be the usual municipal office hours, from Monday to Friday from 8:00 to 15:00 hours.
The goal is for residents in the northern area not to have to cross the construction zone to reach the Civic Centre. According to the City Council, this will decrease travel times and vehicular congestion on the boulevard, one of the busiest roads in Querétaro's capital.
The opening of this centre is part of a municipal strategy to support citizens during the inconveniences caused by the train's construction, which will connect Mexico City with Querétaro.
“We want to be close to the people and make their lives easier during this federal construction phase,” said sources from the City Council.
A relief for residents in the northern area
The Mexico-Querétaro train project has caused traffic disruptions and diversions on Boulevard Bernardo Quintana, affecting thousands of daily drivers. With this centre, the City Council hopes that around 2,000 citizens per month will avoid long trips.
Residents from neighbourhoods such as La Cruz, El Refugio, and San Pablo will be able to pay taxes, request building permits, or file complaints without leaving their area. Additionally, an information module about the project will be set up to address questions about timelines and alternative routes.
The BLOQUE centre already had technological infrastructure and public service spaces, allowing for a quick start-up without the need for major construction. The City Council has assigned 10 officials to manage the new service windows.
What it means for citizens
For the average user, this means less time wasted in traffic jams and less stress. Instead of crossing the city, they can leave their car at home or take a short trip to BLOQUE. It also reduces the carbon footprint by avoiding unnecessary travel.
The City Council recommends making an appointment through the municipal website to expedite service, although walk-ins will also be accommodated. Payments can be made in cash or by card, and the centre is expected to remain operational until the train works are completed, scheduled for 2027.
In short, a practical measure that shows that sometimes the solution to a traffic jam is not on the asphalt, but in bringing administration closer to the citizen. And in the process, one avoids having to deal with the traffic on Bernardo Quintana.
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